Terms of payment
We accept VISA, MasterCard, EuroCard, JCB,
Switch, Solo, Electron cards, International money orders, and payments
by British cheques and US checks.
All prices are shown exclusive of VAT (sales tax). UK and EC customers have to add VAT at 20%. Other customers do not pay any sales tax.
Overseas customersAll our prices are shown and invoices are issued in British Pound Sterling £ (GBP)
For the convenience of our overseas customers we also publish (in brackets) approximate prices in US$ which are based on the exchange rate used by our bank. These figures are ONLY for the information purposes and are NOT exact.
When you pay for goods by a credit card, YOUR credit card company automatically converts our GBP price into your currency, for example $. The exchange rates used by YOUR credit card company may vary daily and we are unable to tell you exactly how many $ your credit card company will charge you. That is totally beyond our control.
For current data you may use the online currency converter
If you however wish to find out the EXACT price in $ you should :
DVDs, CDs, and books can only be returned if they are faulty on arrival to customer.
Items made to measure are non-returnable.
All other goods can be returned for refund or exchange within 60 days from
purchase date. Goods have to be returned in the unused, resaleable condition and the original
packaging (CD case/DVD case, shoe box, etc.) have to be included.
If the original box is not included we reserve the right to charge the customer for replacing it.
Return instructionsYour invoice number is your return authorisation number. Please enclose an original invoice or its photocopy with the goods you are sending back as a proof of purchase from us. Alternatively write your invoice number, name and address on a plain sheet of paper. Also enclose a note for us stating clearly if you require refund or exchange.
If you still have our original packaging, in some countries you might be able to send the goods back by simply writing RETURN TO SENDER on the package and handing them back to your local delivery person. This would not cost you anything, but it is your responsibility to check with your local post-office if that method would work in your case.
If you can not send the goods back by "RETURN TO SENDER" service, then we suggest you use a plain, air mail small packet service. It should take approx a week from most countries to UK. (UK customers may use second class mail)
Please note the postage costs are not refundable, except when a mistake was made on our end and we shipped goods different from what a customer ordered.
If you are sending the goods from outside of Europen Union countries, you have to fill in customs declaration. You should also write clearly on the outside of the package RETURN/EXCHANGE. This is for UK customs, who otherwise may stop the parcel and impose import duties, which would create additional problems.
Thank you for your cooperation in this matter, the returns address is:
ZEM Software / Dancesport UK
11 Odeon Parade
480 London Road
ZEM Software Ltd. will not be responsible for any packages lost by the Royal Mail, other shipper or not delivered to us for any other reason. UK customers are advised to return the goods by recorded delivery which is trackable. For more info contact firstname.lastname@example.org