ZEM Software Terms of Business

Business terms

Terms of payment

We accept VISA, MasterCard, EuroCard, JCB, Switch, Solo, Electron cards, International money orders, and payments by British cheques and US checks.

The online ordering system is however unable to recognise Switch, Solo and Electron at the moment, so if you wish to pay by one of those, please submit your order by fax or telephone.

We also accept official purchase orders from British government and educational establishments. We regret, but can not offer credit terms to overseas customers.

Taxes

All prices are shown exclusive of VAT (sales tax). UK and EC customers have to add VAT at 17.5%. Other customers do not pay any sales tax.

Shipping charges

To UK (1st class mail) -> First item £3.50, each additional item £2.00

To Europe (air mail) -> First item £7.00, each additional item £4.00

To Rest of the world NOT SHOES (air mail) -> First item £7.00, each additional item £4.00

To Rest of the world SHOES (air mail) -> First item £11.00, each additional item £7.00

To Rest of the world ANYTHING (FedEx) -> First item £35.00, each additional item £7.00

Shipping charges are subject of VAT (sales tax) at the same rate, as the goods shipped, currently 15% for UK and EC customers and tax free for all other customers. This is the requirement of Customs and Excise, for more details contact your local Customs and Excise office.

In case you order more than one item and not not items are available from stock, we will do a partial shipping of the items that are available first and complete the order as soon as possible. The number of shippings we do does not change the total amount charged to the customer for shipping. If you do not want to receive a partial shipping - please indicate that in the special instructions section during ordering.

Overseas customers

All our prices are shown and invoices are issued in British Pound Sterling £ (GBP)

For the convenience of our overseas customers we also publish (in brackets) approximate prices in US$ which are based on the exchange rate used by our bank. These figures are ONLY for the information purposes and are NOT exact.

When you pay for goods by a credit card, YOUR credit card company automatically converts our GBP price into your currency, for example $. The exchange rates used by YOUR credit card company may vary daily and we are unable to tell you exactly how many $ your credit card company will charge you. That is totally beyond our control.

For current data you may use the online currency converter

If you however wish to find out the EXACT price in $ you should :

Call your credit card company and find out if they apply any charges for currency conversion
Ask for the GBP exchange rate of the day. (Typically a number between 1.5 and 1.9)
Multiply that number by our price in GBP

Alternatively you may not worry about it, since the difference between the approximate US$ price and the price shown on your statement will probably be less than the cost of your phone call.

Returns policy

Videos, DVDs, CDs and computer software products can only be returned only if faulty. Items cut to size or made to measure are non-returnable. All other goods can be returned for refund or exchange within 30 days from purchase date. Goods have to be returned in the unused, resaleable condition and the original packaging (CD cases, video cases, shoe boxes, etc.) have to be included. Otherwise we reserve the right to charge the customer for replacing the boxes.

You are under a duty to take reasonable care of any goods you intend to return to us. This does not affect your statutory rights.

If you wish to return any product please follow the following instructions:

Return instructions

Your invoice number is your return authorisation number. Please enclose an original invoice or its photocopy with the goods you are sending back as a proof of purchase from us. Alternatively write your invoice number, name and address on a plain sheet of paper. Also enclose a note for us stating clearly if you require refund or exchange.

If you still have our original packaging, in some countries you might be able to send the goods back by simply writing RETURN TO SENDER on the package and handing them back to your local delivery person. This would not cost you anything, but it is your responsibility to check with your local post-office if that method would work in your case.

If you can not send the goods back by "RETURN TO SENDER" service, then we suggest you use a plain, air mail small packet service. It should take approx a week from most countries to UK. (UK customers may use second class mail)

Please note the postage costs are not refundable, except when a mistake was made on our end and we shipped goods different from what a customer ordered.

If you are sending the goods from outside of Europen Union countries, you have to fill in customs declaration. You should also write clearly on the outside of the package RETURN/EXCHANGE. This is for UK customs, who otherwise may stop the parcel and impose import duties, which would create additional problems.

Thank you for your cooperation in this matter, the returns address is:

ZEM Software Services Ltd.
11 Odeon Parade
480 London Road
Isleworth
Middlesex
TW7 4RL
UK

ZEM Software Ltd. will not be responsible for any packages lost by the Royal Mail, other shipper or not delivered to us for any other reason. UK customers are advised to return the goods by recorded delivery which is trackable.

For more info contact webmaster@zem.co.uk